Communities

We have extensive experience in building and implementing Salesforce Communities to empower organizations with collaborative and self-service capabilities. Our team specializes in the following Salesforce Community features:

Customer Portals

We excel in creating customer portals within Salesforce Communities, providing a dedicated space for customers to engage, access information, and interact with your organization. With our expertise, you can offer personalized experiences, enable customer self-service, and enhance communication channels, fostering strong customer relationships.

Partner Relationship Management (PRM)

We possess deep knowledge of Salesforce Communities for Partner Relationship Management (PRM). Our team can help you build a robust PRM portal that enables seamless collaboration, deal registration, lead sharing, and joint marketing efforts with your partners. By leveraging PRM, you can strengthen partner relationships, drive channel sales, and accelerate business growth.

Customer Self-Service

We specialize in implementing self-service capabilities within Salesforce Communities, allowing customers to find answers, access knowledge articles, and resolve issues independently. By empowering customers to help themselves, you can enhance their satisfaction, reduce support costs, and streamline your customer service operations.

Knowledge

Our team has expertise in leveraging Salesforce Communities’ knowledge management capabilities. We can help you create a knowledge base within your community, allowing customers and partners to access valuable resources, FAQs, and documentation. By providing a centralized hub of information, you can improve customer and partner enablement, boost productivity, and foster a self-sufficient community ecosystem.

Data Sharing

We possess in-depth knowledge of Salesforce Communities’ data sharing capabilities, enabling secure and controlled access to data within your community. Our expertise allows you to define granular sharing rules, ensuring that customers, partners, and internal users have appropriate access to relevant information. By implementing robust data sharing mechanisms, you can maintain data integrity, privacy, and compliance within your community.